Consultations are by appointment, please call in to the surgery or telephone 0141-531 8460 to book. All urgent problems will be seen on the same day. For routine issues an appointment will normally be offered within 3 working days.
Although registered with one doctor you are at liberty to consult any of the doctors available.
Appointments can now be booked online. Information on registration can be found here.
Late for an appointment
Late attendance for GP/Nurse appointments is becoming an increasing problem and is the commonest cause of our surgeries running late. If you are late for an appointment, we cannot guarantee that you will be seen – this will be a decision made by the doctor/nurse your appointment is with. You may be asked to re-appoint or wait until the end of the surgery. Please ensure you check in when you attend for an appointment. Please do not book an appointment if you know you might struggle to arrive on time. We appreciate that sometimes you may be kept waiting for an appointment – this may be because a surgery is running late due to patients attending prior to your appointment arriving late, or due to the fact that your GP/nurse has had to deal with a medical emergency.
Morning and Evening Surgeries (Extended Hours)
As part of the Governments plans to improve healthcare we are now opening the practice one evening per week, mainly to see patients who are unable to attend during the day for their appointment. In addition every three weeks we will offer early morning appointments from 07.30. These services will be for routine medical conditions and are not emergency services. These services are limited where doctors will be restricted in their physical examination of patients, and scope to arrange investigation. (This is because of the absence of practice nursing / treatment room services and lab service back-up which the Scottish Government has decided not to fund) Patients will therefore not be able to have blood tests, smear tests or an intimate examination requiring assistance from a chaperone, any chronic disease management review, or dressings or ear syringing, but will have to return for a day-time appointment if these services are required. Young children and the elderly who require to be brought to the surgery by working family members will also be welcome to these appointments.
If you do not need to actually be seen by a doctor, you can arrange a telephone appointment. A doctor will phone you at an arranged time for a discussion which will last up to five minutes.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We have undertaken an audit from April 2014 to December 2014 of patients who did not attend appointments and the results are available below. We found that in this time scale 1111 people did not attend and did not notify us that they were unable to attend.