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The Green PracticeGovan Health Centre 5 Drumoyne Road Glasgow, G51 4BJTel: 0141 531 8460
Our appointments are changing
From the 5th July 2021 the practice will move from an “on the day” appointment system to a “bookable telephone appointment system”.
If the GP feels that a face to face review is required this will be arranged following the telephone consultation with the GP, Face to Face GP appointments are 10 minutes duration.
When calling the practice, the reception staff will ask for some details about your problem this is to ensure that you receive the right care, first time and as efficiently as possible.
If you are given a telephone appointment the following points should be noted:-
Consultations are by appointment, please call in to the surgery or telephone 0141-531 8460 to book. All urgent problems will be seen on the same day. For routine issues an appointment will normally be offered within 3 working days.
Although registered with one doctor you are at liberty to consult any of the doctors available.
Appointments can now be booked online. Information on registration can be obtained from the surgery and when provided with your user ID and password you can register here.
Late attendance for GP/Nurse appointments is becoming an increasing problem and is the commonest cause of our surgeries running late. If you are late for an appointment, we cannot guarantee that you will be seen – this will be a decision made by the doctor/nurse your appointment is with. You may be asked to re-appoint or wait until the end of the surgery. Please ensure you check in when you attend for an appointment. Please do not book an appointment if you know you might struggle to arrive on time. We appreciate that sometimes you may be kept waiting for an appointment – this may be because a surgery is running late due to patients attending prior to your appointment arriving late, or due to the fact that your GP/nurse has had to deal with a medical emergency.
As part of the Governments plans to improve healthcare we are opening the practice on two evenings every week with appointment between 17:30 and 18:30, these appointments are mainly to speak with or see patients who are unable to consult during the normal day time hours for their appointment. These services will be for routine medical conditions and are not emergency services. These services are limited where doctors will be restricted in their physical examination of patients, and scope to arrange investigation. (This is because of the absence of practice nursing / treatment room services and lab service back-up which the Scottish Government has decided not to fund) Patients will therefore not be able to have blood tests, smear tests or an intimate examination requiring assistance from a chaperone, any chronic disease management review, or dressings or ear syringing, but will have to return for a day-time appointment if these services are required. Young children and the elderly who require to be brought to the surgery by working family members will also be welcome to these appointments.
If you do not need to actually be seen by a doctor, you can arrange a telephone appointment. A doctor will phone you at an arranged time for a discussion which will last up to five minutes.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We have undertaken an audit from April 2014 to December 2014 of patients who did not attend appointments and the results are available below. We found that in this time scale 1111 people did not attend and did not notify us that they were unable to attend.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Our practice is involved in the training of general practitioners, medical students and nursing students. The GP Registrars are fully qualified doctors with extensive hospital experience who are now training in the speciality of general practice.
From time to time the practice also has medical students attached to it. This is a vital part of their education and your co-operation is very much appreciated. Students will occasionally sit in with the doctor during consultations to gain experience but your consent will be sought and if there are any objections please do not hesitate to inform the doctor or the receptionist.
From time to time we may video consultations for training purposes. Your consent will be sought before and after the consultations and if you are unhappy please inform the doctor.